Therapist Information Centre

Resources

• Face to Face Sessions

  • Do I need to buy a special audio device to summarise or audio record Face to Face sessions?
  • Can I use my phone to summarise instead of a laptop/desktop device?
  • Can I turn off AI summarisation at any point during a Face to Face session?
  • Does my member still need to create an account if they do their sessions Face to Face?
  • What if I don't want to use summarize function in Face to Face sessions?
  • Can I book Face to Face sessions with any member?

  See all 7 articles

• HelloSelf Subscriptions

  • Beyond Therapy Plans and Subscriptions
  • How can I add session extentions?
  • HelloSelf Companion
  • Session Completion Flow

• HelloSelf Companion

  • Whats in the Managing Stress pathway?
  • Whats included in the Mastering Sleep pathways?
  • Whats included in the Managing Worry Pathway?
  • What are the Companion Pathways?
  • Beyond Requests
  • Session Completion Flow

  See all 7 articles

• Invite Your Member

  • Invite Your Member
  • Can I book Face to Face sessions with any member?
  • Invite Your Member and HelloSelf referrals
  • Invite Your Member/Client Pricing

• AXA

  • When should I hear back from AXA?
  • Do I need to check my member has cover, even if I get an extension approved by AXA?
  • Do AXA respond to me or HelloSelf?
  • Is there a chance that sessions 7-10 would be declined?
  • What sort of information do I need to include in my progress review?
  • Do I email the @psychhealthqueries email or send them the AXA form for actual extension requests?

  See all 11 articles

• Subject Access Request (SAR)

  • Handling a Subject Access Request (SAR)

• Member Information

  • What if I don't want to use summarize function in Face to Face sessions?
  • Risk Alerts
  • What is the difference between the Member App and Member Web access?
  • Member App FAQ
  • Updated Cancellation and DNA Policy
  • Can I do 90-minute sessions with my member?

  See all 9 articles

• Safeguarding

  • Risk Alerts
  • What do you do with my data and my member’s data?
  • Adult safeguarding
  • Child Safeguarding
  • Important safeguarding policies and best practice
  • Safeguarding briefings

• Platform Worksheets

  • Platform Worksheets

• Letter Templates

  • Letter Templates

• CPD Events

  • CPD Events

• HelloSelf Onboarding Videos

  • How do I review and accept a work offer?
  • Can I book Face to Face sessions with any member?
  • Does my member still need to create an account if they do their sessions Face to Face?
  • Can I turn off AI summarisation at any point during a Face to Face session?
  • What if I don't want to use summarize function in Face to Face sessions?
  • Can I use my phone to summarise instead of a laptop/desktop device?

  See all 9 articles

• Associate Support

  • How do I log into the platform for the first time?
  • Who are HelloSelf Referral Partners?
  • What so I do if I am assigned a task in My Concern?
  • How do I tell HelloSelf about a Serious Incident/Safeguarding concern?
  • I am not registered with the Private Medical Insurers, but would like to be. What do I do?
  • I'd like a peer supervisor, how do I get one?

  See all 17 articles

• Platform Training

  • How do I log into the platform for the first time?
  • Can I book Face to Face sessions with any member?
  • Does my member still need to create an account if they do their sessions Face to Face?
  • Can I turn off AI summarisation at any point during a Face to Face session?
  • What if I don't want to use summarize function in Face to Face sessions?
  • Can I use my phone to summarise instead of a laptop/desktop device?

  See all 20 articles

• Partnership Resources

  • Who are HelloSelf Referral Partners?
  • HelloSelf Partnership Resources

• Serious Incident

  • We're Here to Help!
  • What so I do if I am assigned a task in My Concern?
  • How do I tell HelloSelf about a Serious Incident/Safeguarding concern?
  • I'd like a peer supervisor, how do I get one?
  • Serious incidents