Member App FAQ

We have created a cheatsheet for your members to get access to all the between session support via the member for free. Download here and send via messaging in the platform.

How do members access the app?

For Apple devices go to the App Store and download the HelloSelf application

For Android devices go to the Google play store and download the HelloSelf application.

 Members log in with the same credentials as their web access, and all the same functionality will be available.

What is the HelloSelf app?

At HelloSelf, we're committed to helping members get the most out of therapy. That's why we offer access to free therapist-designed tools alongside therapy sessions to help members feel better sooner and stay well for longer. 

These include:

• Auto-generated summaries of their sessions to help members remember what they learned, and discussed with their expert in each session.
• Weekly reminders to check-in and keep improving outside of the therapy session. Members (and experts on the members behalf) use the app to set reminders of tasks. These notifications alert members in the app to gently remind them of tasks to complete.
• In-app tools track progress and support members move towards achieving their therapy goals efficiently, in the palm of their hand.

Why should members use the app?

The app effectively creates a continuous therapeutic experience rather than isolated weekly sessions, leading to more sustainable outcomes in the palm of their hands.

It's like extending your therapeutic support 24/7, but the app does all the work.

Therapeutic Benefits

• Extension of Sessional Support: Treatment continues between sessions through features such as Member session summaries.
• Real-time Data Collection: Captures members' thoughts, emotions, and behaviors in the moment, to be shared with experts.
• Pattern Recognition: Reveals in the moment triggers, and coping strategies that might be missed in weekly discussions.
• Evidence-Based Interventions: Provides access to clinically validated tools/outcome measures to support the therapeutic journey and refer updates where required.

Practice Efficiency

• Session Preparation: Members come better prepared being able to review app data beforehand
• Treatment Planning: Helps identify priorities and refine therapeutic goals based on objective data

Member Experience

• Increased Engagement: Members  who use the app report feeling more connected to their therapy journey
• Accessibility: Offers support at the moment it's needed, not just during scheduled sessions
• Privacy: Gives members  a secure space to explore thoughts they might initially be reluctant to share verbally
• Secure messaging: allowing members to reach out and share information with their expert at their own convenience.

Will they lose access to the app after therapy?

With HelloSelf, members graduate with free lifetime access to everything they and their therapist created to help them achieve their goals. While the Free Plan is a fantastic resource, some people find that a little extra guidance or accountability can help them stay on track. **Find out more about our enhanced plans here.

Who can access the app data?

We treat this data with the strictest of importance and use the highest levels of security. Each session is processed with a unique encryption key and is processed exclusively on HelloSelf’s existing platform. Only treating experts and members can view the app data.

We have created a cheatsheet for your members to get access to all the between session support via the member for free. Download here and send via messaging in the platform.